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Return Policy


The following conditions will only apply within 45 days after you ordered the product(s) from our website. After that, we will not be able to process your request.

My product was faulty when it arrived!

We are happy to exchange an item for free if it was broken upon arrival. To find the best solution for you, send us your order details and a picture to

I broke my product while using it. What can I do?

If the item breaks during use, we are generally unable to replace it for free. However, we encourage you to contact us at - we will do our best to help you.

I don’t really want the product I bought anymore. Can I exchange it for another one?

As long as the item you purchased is unopened and unused, we are happy to help you exchange it for something else. However, you must return it within 45 days. Customers will also be responsible for any return shipping fees. Simply get in touch with us to arrange the exchange, and make sure to wait for our authorization before sending any products back.

We recommend getting a tracking number for your return, as we are not liable for any return packages lost in transit.

Refunds are issued in the form of the original payment. We provide a full refund for the value of the product(s) returned (excluding shipping costs).

To return your order, send it back to the following address:

2255-A Rue Dandurand,

Montreal, QC, H2G 1Z3


Who should I contact if I have any question?

For all other queries, get in touch with our customer service team by emailing or sending a private message to our Facebook page. You can also call us at: 1-514-564-3363.

The following conditions only apply within 45 days from the day your order is placed. Beyond this period, we will not be able to process your request. If you purchase the TIY products elsewhere than on this Website (in store or on one of our retailers Websites), you will be submitted to their Order & Return policy and, therefore, our policy will not apply.